Delivery
Your order subject to stock availability will normally be processed and despatched within 24 hours. be It will be posted by Royal Mail Special Delivery or carrier depending on the value of the order. If you do not receive the goods within 5 working days please contact us.
Delivery charges to UK mainland addresses are as follows:-
Delivery Charge
| Order Value | Delivery Charge |
| Up to £25.00 | £2.95 |
| £25.01 - £50.00 | £4.95 |
| £50.01 - £75.00 | £6.95 |
| £75.01 - £150.00 | £9.95 |
| Above £150.00 | £11.95 |
For shipping outside of the UK mainland the following postage and packaging charges will apply.
European Union £12.50 (all parcels sent by air mail)
Rest of World £25.00 (all parcels sent by air mail)
You may be liable to pay import duties from customs. (applies to countries outside of Europe) which vary from country to country. For orders from the UK or EU 17.5% VAT is included.
Please note, postage charges on exchanges are not free of charge and will be charged to the customer at the rates above.
Exchanges/Refunds/Returns
If an item is returned for exchange or refund please follow these guidelines.
1) Goods must be in original packaging with labels still attached.
2) Goods must be returned within 28 days of receipt of an item.
3) Goods must have an accompanying receipt and the returns note must be filled in and included.
4) Any damaged goods received must be highlighted to us within 7 days.
5) Costs involved in returning an item are not refundable except in circumstances where the product is faulty. You must contact us before returning the product in these circumstances, by email or on the free phone number. We do not charge an administration fee for any goods returned to us.
6) We insist you obtain a certificate for proof of postage from the Post Office when returning items to us.
7) We will process your exchange the same day wherever possible.
None of the above affects your statutory rights as a consumer
